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Submitting an Issue
Applying a Hotfix

Submitting an Issue

A lot of work has gone into this project, aiming to cater for many different versions of Outlook and types of usage. If you discover a bug, please help squash it!
  1. Firstly, please make sure you are using the latest release (alpha if available).
  2. If the problem still persists, search the existing Issues to see if it's already been reported - it may already have a hotfix posted
  3. If you have a new Issue, create a new issue and describe the problem. Include:
    1. What you did to produce the problem
    2. Does it repeatedly happen/is a reproducible issue
  4. Post your OGcalsync.log file1 by going to Settings > Application Behaviour > Open Log. Please append you CodePlex username to the log filename.
    1. Either upload to the work item
    2. Post to my Google Drive via CloudWok
    3. Use your own DropBox/Google Drive etc and contact me directly with a link to the file.
1The OGcalsync.log file will have details of your calendar items and other attributes, depending on the logging level set.

  • Don't upload the settings.xml file unless requested, and make sure you remove the RefreshToken value before uploading (this is your private key to update your Google account)

Applying a Hotfix

If the issue requires a fix, a hotfix exe will be posted to the Issue page. To test it:
  1. Find the location where the application executable is running from
    1. Run the OGCS application and go to the "About" tab
    2. Hover over the "Running From" value, or click it and Ctrl-C to copy the path.
    3. If you have a ClickOnce installation, the directory will be something like C:\Users\<userid>\AppData\Local\Apps\2.0\O34TLCEP.AVN\H5RWTN0D.K7V\outl..tiona30846ba3587a5230001.0002913f995a9a064b8b_
  2. Exit the OGCS application.
  3. Copy or rename your existing OutlookGoogleCalendarSync.exe file
  4. Download the hotfix and copy it to your application directory
  5. Run the application
  6. Confirm in the "About" tab, the version shows the hotfix number.

Last edited Dec 20, 2016 at 12:22 AM by phw198, version 13